If any of our product is not 100% satisfactory, simply return it within 30 days for full credit refund of purchase or exchange less the shipping fee. A 25% restoking fee may apply on furniture & equipments. All returned furniture and equipment must be in original packaging. Fee may increase on damaged or used equipment. All credits in your account are automatically deducted from your next order. Claims for missing items must be received 24 hours from receipt of order.
WARRANTY ON ALL EQUIPMENT
1 Year warranty from date of invoice.
Warranty for Malfunction & Manufacturer's defect only ( parts, labor &
shipping not included). THIS WARRANTY IS VOID IN THE EVENT EQUIPMENT IS DAMAGED
BY IMPROPER USE. This Warranty DOES NOT COVER malfunction and/or manufacturer's
defects discoverable upon reasonable inspection on date of delivery, unless
Warranty holder (1) submits photograph of defect or damage taken no later than
date of delivery; and (2) reports defect or damage to Company within 24 hours
of date of delivery.Notwithstanding anything to contrary herein stated, this
Warranty DOES NOT apply to any malfunction or manufacturer's defect unless Warranty
holder: (1) obtains a return authorization number issued by Company; (2) ships
damaged or defective product to Company under that authorization number together
with original packaging and tracking number of carrier pursuant to which equipment
was originally delivered; (3) pays all costs associated with return shipment
of equipment to Company; (4) pays Company a restocking charge of twenty five
percent (25%) of the invoice price (inclusive of any and all costs and expenses
incurred by Company in packing, shipping transporting or otherwise delivering
replacement equipment to Customer). The company will issue company credit only
for returns. No refunds. IN THE EVENT OF CHARGEBACKS OR STOP PAYMENTS, THIS
WARRANTY IS VOID.RECEIVING
RECEIVER MUST BE PRESENT UPON ARRIVAL OF MERCHANDISE. ANY DAMAGE DUE TO SHIPPING,
PLEASE DO NOT REMOVE ITEMS FROM THE ORIGINAL PACKAGING AND MUST BE REPORTED
TO SPA MANUFACTURER DIRECT. PHONE # 800-715-5751.
ANY CLAIM OR DAMAGE NOT REPORTED WITHIN 24 HOURS WILL NOT BE HONORED.TERMS &
CONDITONS OF PURCHASE
ORDERS: California Sales Tax is required to be assessed on all product or equipment purchases made in California, an on all orders shipped to an address within California. All orders $200.00 or more must be paid by cashier check, money order or credit card unless other terms apply. Returned checks will be charged $50.00. All orders will be shipped by UPS unless otherwise specified. No next day, 2nd day, or 3rd day delivery method will be used, unless requested by and paid by the customer. There is an additional $8.00 charge for any COD orders. Order processing time is 5-10 business days for all shipments in the United States. Cancellations are subject to a 25% cancellation fee. No cancellations after 24 hours from purchase.
RETURNS/ REFUSALS: There is a 25% restocking fee for all returns. The company will issue company credit only for returns. No Refunds. All Returns must be done within 7 working days of invoice. All returns items must be in the same condition and in the same packaging as it was received. It must not be used assembled or damaged in any manner. All Returns must be pre-approved with a valid return authorization number placed outside the box. Returns without return authorization number will be refused. Any merchandise shipped by the client who is damaged during shipping will be the responsibility of the shipper. We reserve the right to make exceptions to this based on situation, carrier or client.
DAMAGES/ DEFECTS: Damage/ Defective products must be reported within 24 hours of receipt of merchandise. Client must have the original tracking number of the carrier in order to process the damage complaint. Damage complaints without original packaging and tracking will not be entertained. Replacements will be sent out upon confirmation & receipt of the original damaged item. Only items with manufacturing defects or with damages due to improper shipping will be replaced. Damages due to improper use of the equipment are not eligible for replacement. We reserve the right to make exceptions to this to base on situation, carrier or client.TERMS & CONDITIONS MAY CHANGE WITHOUT PRIOR NOTICE. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.
ALL SALES & PRICES ARE FINAL.
The enclosure of these application instructions is not intended to serve as a representation or warranty that the application of the equipment in conformity with these instructions will achieve the desired outcome or any particular result. All such warranties and representations are hereby expressly disclaimed. This equipment has been sold to, and is designed to be applied only by a licensed aesthetician; and adherence to these application instructions is not a substitute for, and does not excuse the licensee from, his/her professional obligation to independently assess the risk that the application of the equipment will cause an adverse skin reaction or other injury, in light of the consumer’s general health and skin condition.
Sales Policies
1 SDS Spa and Salon Equipment does not accept responsibility for installation
or assembly of any items purchased.
2 SDS Spa and Salon Equipment is not responsible for maintenance of any of our
products. Proper use and maintenance are the sole responsibility of the customer.
3 SDS Spa and Salon Equipment is not responsible nor has knowledge of individual
building codes or laws. Please check with your local government offices regarding
any questions that you may have. Compliance with all local, state and federal
codes is the sole responsibility of the customer.
Payment Policies
1 All purchases must be prepaid. We accept Visa, MasterCard, American Express,
Discover, Certified Bank Checks and Money Orders. SDS Spa and Salon Equipment
also is certified with many different lenders that can provide our customers
with many different financing options. COD’s are not accepted.
2 Special order items, as well as items that are not in stock, will require
a 50% deposit with the balance due prior to delivery or pick up of merchandise.
Items that remain in our warehouse must be picked up or shipping within 3 weeks
of purchase. Customer will be charged storage fees of no less than $55 per day
that item(s) are held in our facilities.
3 After special orders are in production, the customer is fully responsible
for paying the balance. If the order is cancelled, it will result in total forfeiture
of deposit.
4 All returned checks will be charged an additional $35 plus all bank and services
charges.
Shortages, Damages or Loss of Items in Transit
1 All shortages or damages must be reported within 24 hours of receipt of merchandise.
Problems reported after 24 hours are not the responsibility of SDS Spa and Salon
Equipment and resolution of the problems are not guaranteed.
2 Any damages to products are the sole responsibility of the carrier and such
damage claims are between the SDS Spa and Salon Equipment and carrier. The customer
is required to provide video evidence of the damage so that SDS Spa and Salon
Equipment can file a claim and send replacement merchandise to the customer.
Exchanges, Returns & Refunds
1 All returned products will incur a 25% restocking/reconditioning fee.
2 All merchandise must be returned in its original box with original packing
materials and must be packed in such a manner that it will not incur damages
in return transit. Any damages to returned products are the sole responsibility
of the customer and such damage claims are between the carrier and customer.
3 Refunds and exchanges will be given within 30 days from the original date
of purchase. All credits for merchandise will be given as in-house credit only.
4 Custom orders CANNOT be returned for any reason whatsoever.
5 All refunds issued will be less shipping charges. Customers are responsible
for all return shipping charges.
6 All returns must be approved by SDS Spa and Salon Equipment before they are
returned and must be accompanied by an RMA number.
Limitations of Warranty
1 Hydraulic pumps are covered by a 1/2 year limited warranty, electronic items
are covered by a 180 day limited warranty and all other items are covered by
a 1 year limited warranty.
2 SDS Spa and Salon Equipment shall not, under any circumstances, be liable
for abuse, misuse, normal wear and tear, alteration, improper maintenance, unauthorized
repair, design concepts, any chipping, fading or peeling of laminate or any
acts of nature, such as, fire, water damage, freeze, etc.
3 SDS Spa and Salon Equipment reserves the right to replace any discontinued
item with a like or similar item.
4 A licensed plumber must perform all installation for plumbing and all plumbing
related equipment. Failure to do so will result in the warranty being voided.
Documentation must be provided to SDS Spa and Salon Equipment for all plumbing
related warranty issues.
5 All transit costs for items returned to SDS Spa and Salon Equipment or replaced
by SDS Spa and Salon Equipment is the sole responsibility of the customer.
6 An approved electrician must service all equipment still under warranty. Failure
to do so will result in the warranty being voided.
7 Any reconditioned, open box and floor models are sold as is and do not include
a warranty unless otherwise noted by SDS Spa and Salon Equipment
DISCLAIMER
SDS Spa & Salon Equipment is providing this website, on an "as is"
basis and makes no representation of any kind with respect to the accuracy of
any information presented on this site. SDS Spa & Salon Equipment disclaims
all such representations. SDS Spa & Salon Equipment does not represent or
warrant that the information in this site as to equipment or products offered
for sale is accurate, complete or current. Any instructions for the use of equipment
or products presented on this site are not intended to serve as a representation
or warranty that the use of the equipment and/or application of the product
in conformity with those instructions will achieve the desired outcome or any
particular result. All such warranties and representations are hereby expressly
disclaimed. Products and equipment offered for sale on this site are designed
to be used only by licensed aestheticians; and adherence to any instructions
presented on this site is not a substitute for, and does not excuse the licensee
from, his/her professional obligation to independently assess the risk that
the application of the product and/or use of the equipment will cause an adverse
skin reaction or other injury, in light of the user’s and/or salon patron’s
general health and skin condition.
